Privacy Policy

Fique Pronto (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

By using the Fique Pronto website, customer portal, or purchasing our products or services, you acknowledge this Privacy Policy.

Depending on how you interact with Fique Pronto, we may collect information including:

Account Information

Purchase Information

Fique Pronto does not store complete credit card numbers.

Payment information is processed by our payment providers.

Communication Information

Technical Information We may automatically collect:

We use information to:

Our website may use cookies and similar technologies to:

Customers may disable certain cookies through their browser settings, although doing so may affect website functionality.

For customers in the United Kingdom and European Economic Area, we will request your consent before placing non-essential cookies on your device. You may withdraw consent at any time through the cookie preference settings on our website.

To operate our business, we rely on trusted third-party providers, which may process information on our behalf.

Examples include providers for:

These providers process personal information on our behalf or in connection with the services they provide. While we carefully select providers that we believe are reputable, their handling of personal information is governed by their own privacy policies and applicable agreements.

Payments are processed by third-party payment providers.

Fique Pronto does not receive or store full payment card information.

Payment providers are responsible for processing payment information securely and in accordance with applicable industry standards.

Customers may receive service-related emails necessary to administer purchases or accounts.

Marketing emails are sent only where we have obtained the consent required by applicable law. For Canadian recipients, we comply with Canada's Anti-Spam Legislation (CASL) and obtain express or implied consent before sending commercial electronic messages. You may withdraw consent at any time using the unsubscribe link in any marketing email or by contacting us.

Customers may opt out of marketing communications without affecting essential account or purchase notifications.

Consultations and tutoring sessions may involve discussion of travel plans, educational goals, cultural topics, language learning, and other information that customers voluntarily choose to share.

Fique Pronto treats this information with reasonable care and uses it only as reasonably necessary to provide, improve, or administer our educational services.

By participating in these services, customers acknowledge that sessions are educational in nature, that they are not protected by attorney-client privilege, therapist confidentiality, physician-patient privilege, or similar legal protections, and that Fique Pronto will treat customer information with reasonable care in accordance with this Privacy Policy.

Recording, transcription, or AI-assisted note-taking will occur only with the knowledge and consent of all participating parties. Where such recordings or notes are created with consent, they may be retained and used for legitimate business purposes consistent with this Privacy Policy.

Fique Pronto uses reasonable administrative, technical, and organizational safeguards designed to protect customer information.

While no system can guarantee absolute security, we continually work to improve the protection of customer data.

We retain personal information only as long as reasonably necessary for the purposes described in this policy. As a general guide:

We may retain information longer where required by applicable law, ongoing disputes, or legitimate business needs, and may delete information sooner where no longer necessary.

If Fique Pronto is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

Depending on applicable law, you may have the ability to:

We may decline requests where permitted or required by law, including when information must be retained for legal, accounting, fraud prevention, security, or operational purposes.

Fique Pronto does not knowingly provide services to individuals under eighteen (18) years of age.

If we become aware that personal information has been collected from a minor contrary to this policy, we will take reasonable steps to delete the information where appropriate.

Fique Pronto may serve customers located in multiple countries.

By using our services, you understand that your personal information may be transferred to, stored in, or processed in countries where Fique Pronto or its service providers operate. We take reasonable steps to protect personal information in accordance with applicable law.

We may revise this Privacy Policy from time to time.

Material updates will become effective when posted on our website unless otherwise required by applicable law.

Continued use of our services after changes become effective constitutes acceptance of the revised policy.

Questions regarding this Privacy Policy may be submitted through the contact information provided on the Fique Pronto website.

In the event of a security breach affecting your personal information, Fique Pronto will notify affected customers in accordance with applicable law, including the Maryland Personal Information Protection Act and Wyoming data breach notification statutes.

Notification will be provided by email to the address on file and/or through a notice posted on our website. We will notify you as promptly as reasonably practicable and no later than required by applicable law.

In the event of a breach, we will describe what information was affected, what steps we have taken to address the breach, and what steps you can take to protect yourself, to the extent permitted by law and law enforcement requirements.

Depending on where you are located, you may have additional rights under local law. We honor applicable privacy rights in accordance with the laws that apply to your personal information.

United States — California Residents (CCPA/CPRA). California residents may request access to, deletion of, or a portable copy of their personal information; opt out of the sale or sharing of personal information for targeted advertising; and are entitled to non-discrimination for exercising these rights. Fique Pronto does not sell personal information. To submit a request, contact us through our website.

United States — Maryland Residents (MODPA). Maryland residents have rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of its use for targeted advertising. We will respond to verified requests within 45 days.

Canada (PIPEDA and Provincial Laws). Canadian residents have the right to access personal information we hold about them, to correct inaccuracies, and to withdraw consent for certain uses, subject to legal and contractual limitations. Quebec residents have additional rights under Law 25 (Bill 64), including the right to request data portability and to be informed of automated decision-making. Marketing emails are sent to Canadian recipients only with express or implied consent as required by Canada's Anti-Spam Legislation (CASL). You may withdraw consent at any time by using the unsubscribe link in any marketing email or by contacting us.

United Kingdom (UK GDPR). Fique Pronto processes personal information of UK residents in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. UK residents have the right to access, correct, erase, restrict, or object to the processing of their personal information, and the right to data portability. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

European Economic Area (EU GDPR). We process personal information of EEA residents on the legal bases of contract performance (to deliver purchased products and services), legitimate interests (fraud prevention and service improvement), and legal obligation. EEA residents have the same rights described for UK residents above and may lodge complaints with their national data protection authority or through the EU ODR platform at ec.europa.eu/consumers/odr.

Australia (Privacy Act 1988 — Australian Privacy Principles). Fique Pronto handles personal information of Australian residents in accordance with the Australian Privacy Principles (APPs). Australian residents may request access to or correction of their personal information held by us. We will respond within 30 days. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you have a complaint we have not resolved.

New Zealand (Privacy Act 2020). New Zealand residents may access and request correction of personal information we hold about them. You may also contact the Office of the Privacy Commissioner at privacy.org.nz. Nothing in these Terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

To exercise any of the above rights, contact us through the information provided on our website. We will respond within the timeframe required by applicable law, and in no case later than 45 days from receipt of a verified request.