Privacy Policy

Fique Pronto (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

By using the Fique Pronto website, customer portal, or purchasing our products or services, you acknowledge this Privacy Policy.

Depending on how you interact with Fique Pronto, we may collect information including:

Account Information

Purchase Information

Fique Pronto does not store complete credit card numbers.

Payment information is processed by our payment providers.

Communication Information

Free Resource Requests

Technical Information We may automatically collect:

Website Helper Our website helper answers questions using our approved FAQs and product catalog. Questions submitted through the helper are processed on our servers to identify relevant answers. We do not store the questions, share them with external AI providers, or use them to train AI models.

To protect the service from abuse, we maintain temporary rate-limit records associated with hashed IP addresses. These records are used for security and abuse prevention.

Please do not submit sensitive personal information, payment details, or account credentials through the helper. For assistance with an order, booking, or account, please use our Contact page.

We use information to:

Our website may use cookies and similar technologies to:

Customers may disable certain cookies through their browser settings, although doing so may affect website functionality.

For customers in the United Kingdom and European Economic Area, we will request your consent before placing non-essential cookies on your device. You may withdraw consent at any time through the cookie preference settings on our website.

Analytics and cookie preferences. We use Vercel Analytics and Vercel Speed Insights to understand how visitors use Fique Pronto and to monitor website performance. Where consent is required, these analytics tools are not activated unless you choose to allow analytics cookies through our cookie consent controls. We use a cookie named fp_consent to remember your analytics-cookie preference. This preference may be stored for up to one year, unless you change your selection earlier through Cookie Settings. Cookies and similar technologies that are strictly necessary for functions such as authentication, account sessions, security, and other essential website operations may remain active regardless of your analytics-cookie preference. You can change or withdraw your consent to non-essential analytics at any time through Cookie Settings on our website.

We use third-party service providers to operate our website, process purchases, maintain customer accounts, deliver communications, and provide our products and services.

Depending on the service involved, these providers may include Stripe for payment processing, Supabase for account authentication and application data, Vercel for website hosting and performance services, Amazon Web Services for operational email delivery, MailerLite for delivering free resources you request and for marketing communications you have agreed to receive, and Google services for appointment scheduling or video meetings.

When you request a free resource, we share your email address, the other information you submit on the request form, and your unique access link with MailerLite so the resource can be delivered. This happens whether or not you choose to receive marketing emails.

We share personal information with these providers only as reasonably necessary for the relevant business functions, subject to applicable agreements and legal requirements.

Service providers may process or store information in locations outside the customer's country of residence. Applicable privacy laws may impose additional requirements on these transfers.

Information about individual providers' privacy practices is available through their respective privacy notices.

Payments are processed by third-party payment providers.

Fique Pronto does not receive or store full payment card information.

Payment providers are responsible for processing payment information securely and in accordance with applicable industry standards.

Customers may receive service-related emails necessary to administer purchases or accounts.

If you request a free resource, we will email it to you whether or not you agree to marketing emails. Choosing not to receive marketing emails does not prevent that delivery.

Marketing emails are sent only where we have obtained the consent required by applicable law. For Canadian recipients, we comply with Canada's Anti-Spam Legislation (CASL) and obtain express or implied consent before sending commercial electronic messages. You may withdraw consent at any time using the unsubscribe link in any marketing email or by contacting us.

Customers may opt out of marketing communications without affecting essential account or purchase notifications.

Consultations and tutoring sessions may involve discussion of travel plans, educational goals, cultural topics, language learning, and other information that customers voluntarily choose to share.

Fique Pronto treats this information with reasonable care and uses it only as reasonably necessary to provide, improve, or administer our educational services.

By participating in these services, customers acknowledge that sessions are educational in nature, that they are not protected by attorney-client privilege, therapist confidentiality, physician-patient privilege, or similar legal protections, and that Fique Pronto will treat customer information with reasonable care in accordance with this Privacy Policy.

Recording, transcription, or AI-assisted note-taking will occur only with the knowledge and consent of all participating parties. Where such recordings or notes are created with consent, they may be retained and used for legitimate business purposes consistent with this Privacy Policy.

Fique Pronto uses reasonable administrative, technical, and organizational safeguards designed to protect customer information.

While no system can guarantee absolute security, we continually work to improve the protection of customer data.

We retain personal information only as long as reasonably necessary for the purposes described in this policy. As a general guide:

We may retain information longer where required by applicable law, ongoing disputes, or legitimate business needs, and may delete information sooner where no longer necessary.

Additional Data Categories. Information associated with product access, learning progress, account activity, licensing controls, contact requests, booking intake, and service administration may be retained for as long as reasonably necessary to provide purchased products and services, maintain accurate records, protect against misuse, resolve disputes, and meet applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is maintained. We may retain information longer where required or permitted by law, and may delete information when it is no longer reasonably necessary.

Customers may request deletion of eligible personal information through our Contact page, subject to applicable legal and operational exceptions.

If Fique Pronto is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

Depending on applicable law, you may have the right to request access to personal information we hold about you, correction of inaccurate information, deletion of eligible information, or a copy of certain information.

You may submit a privacy-related request through the Contact page on the Fique Pronto website. Please identify your request as a privacy or personal-data request so we can direct it appropriately.

We may request information reasonably necessary to verify your identity and protect your account before fulfilling a request.

We will review and respond to requests in accordance with applicable law. Certain information may need to be retained for legal, accounting, fraud prevention, security, dispute-resolution, or other lawful purposes.

You may also unsubscribe from marketing communications using the unsubscribe link in our marketing emails. Opting out of marketing does not prevent necessary account, transaction, or service communications.

Fique Pronto does not knowingly provide services to individuals under eighteen (18) years of age.

If we become aware that personal information has been collected from a minor contrary to this policy, we will take reasonable steps to delete the information where appropriate.

Fique Pronto may serve customers located in multiple countries.

By using our services, you understand that your personal information may be transferred to, stored in, or processed in countries where Fique Pronto or its service providers operate. We take reasonable steps to protect personal information in accordance with applicable law.

We may revise this Privacy Policy from time to time.

Material updates will become effective when posted on our website unless otherwise required by applicable law.

Continued use of our services after changes become effective constitutes acceptance of the revised policy.

Questions regarding this Privacy Policy may be submitted through the contact information provided on the Fique Pronto website.

In the event of a security breach affecting your personal information, Fique Pronto will notify affected customers in accordance with applicable law, including the Maryland Personal Information Protection Act and Wyoming data breach notification statutes.

Notification will be provided by email to the address on file and/or through a notice posted on our website. We will notify you as promptly as reasonably practicable and no later than required by applicable law.

In the event of a breach, we will describe what information was affected, what steps we have taken to address the breach, and what steps you can take to protect yourself, to the extent permitted by law and law enforcement requirements.

Depending on where you are located, you may have additional rights under local law. We honor applicable privacy rights in accordance with the laws that apply to your personal information.

United States — California Residents (CCPA/CPRA). California residents may request access to, deletion of, or a portable copy of their personal information; opt out of the sale or sharing of personal information for targeted advertising; and are entitled to non-discrimination for exercising these rights. Fique Pronto does not sell personal information. To submit a request, contact us through our website.

United States — Maryland Residents (MODPA). Maryland residents have rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of its use for targeted advertising. We will respond to verified requests within 45 days.

United States — Wyoming Residents (WCDPA). Wyoming residents may have rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of its processing for targeted advertising, to the extent the Wyoming Consumer Data Protection Act applies. To submit a request, contact us through our website.

Canada (PIPEDA and Provincial Laws). Canadian residents have the right to access personal information we hold about them, to correct inaccuracies, and to withdraw consent for certain uses, subject to legal and contractual limitations. Quebec residents have additional rights under Law 25 (Bill 64), including the right to request data portability and to be informed of automated decision-making. Marketing emails are sent to Canadian recipients only with express or implied consent as required by Canada's Anti-Spam Legislation (CASL). You may withdraw consent at any time by using the unsubscribe link in any marketing email or by contacting us.

United Kingdom (UK GDPR). To the extent the UK General Data Protection Regulation and the Data Protection Act 2018 apply to our processing of personal information of UK residents, UK residents may have the right to access, correct, erase, restrict, or object to the processing of their personal information, and the right to data portability. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

European Economic Area (EU GDPR). We process personal information of EEA residents on the legal bases of contract performance (to deliver purchased products and services), legitimate interests (fraud prevention and service improvement), and legal obligation. To the extent EU data protection law applies, EEA residents may have the same rights described for UK residents above and may lodge complaints with their national data protection authority or through the EU ODR platform at ec.europa.eu/consumers/odr.

Australia (Privacy Act 1988 — Australian Privacy Principles). To the extent the Australian Privacy Principles (APPs) apply to our handling of personal information of Australian residents, Australian residents may request access to or correction of their personal information held by us. We will respond within 30 days. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you have a complaint we have not resolved.

New Zealand (Privacy Act 2020). New Zealand residents may access and request correction of personal information we hold about them. You may also contact the Office of the Privacy Commissioner at privacy.org.nz. Nothing in these Terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

To exercise any of the above rights, contact us through the information provided on our website. We will acknowledge, evaluate, and respond to privacy-rights requests within the periods required by the laws applicable to the request. Where permitted, we may request additional information to verify identity or clarify the scope of a request, and we will communicate any lawful extension when required.