Terms of Service

Welcome to Fique Pronto.

These Terms of Service (“Terms”) govern your access to and use of the Fique Pronto website, customer portal, digital products, educational services, consultations, tutoring, and any other products or services we provide.

By accessing or using Fique Pronto, creating an account, or purchasing any product or service, you agree to be bound by these Terms and any policies incorporated by reference.

If you do not agree with these Terms, please do not use our services.

The following documents form part of these Terms and are incorporated by reference:

If a conflict exists between these Terms and a more specific policy, the more specific policy will generally control with respect to that subject matter.

To use Fique Pronto you must:

We may refuse or discontinue services where permitted by applicable law.

Customers are responsible for maintaining accurate account information and safeguarding their login credentials.

You are responsible for activity occurring under your account until unauthorized access is reported to us.

Account sharing is prohibited unless expressly authorized.

Fique Pronto offers educational products and services including, but not limited to:

Descriptions, availability, pricing, and features may change over time.

Orders become effective after successful payment authorization.

Payments are governed by our Payment Policy.

Refunds and cancellations are governed by our Refund & Cancellation Policy.

Fique Pronto provides educational information designed to help customers learn Brazilian Portuguese, better understand Brazilian culture, and prepare for travel.

We do not provide legal, immigration, financial, tax, medical, therapeutic, travel agency, or personal security services.

Our products and services are intended to educate and inform—not to guarantee any particular outcome.

Customers remain solely responsible for their own travel decisions, financial decisions, interactions with third parties, compliance with applicable laws, and personal safety.

All educational materials, products, branding, software, website content, and other intellectual property remain the property of Fique Pronto unless expressly stated otherwise.

Customer rights are governed by the Copyright & Licensing Policy.

Customers agree to:

Fique Pronto strives to provide reliable access to its website, customer portal, and services.

Temporary interruptions may occur because of maintenance, software updates, cloud providers, internet disruptions, cybersecurity events, or circumstances beyond our reasonable control.

Platform interruptions do not automatically entitle customers to refunds.

Where appropriate, we may restore access, extend service availability, restore entitlements, reschedule services, or provide another reasonable remedy.

Fique Pronto reserves the right, in accordance with applicable law, to:

Examples include fraud, abuse, harassment, policy violations, operational limitations, security concerns, or circumstances in which we determine we cannot reasonably provide the requested service.

Fique Pronto provides its website, products, and educational services on an “as available” and, where permitted by law, “as is” basis.

While we strive to provide accurate, high-quality educational content, we cannot guarantee uninterrupted availability, specific educational outcomes, travel outcomes, language proficiency, or other particular results.

Fique Pronto does not guarantee personal safety, travel safety, legal compliance in any jurisdiction, immigration outcomes, visa approval, financial outcomes, or any particular result arising from the use of our educational materials or consultations.

To the fullest extent permitted by applicable law, Fique Pronto’s liability shall be limited to the amount paid by the customer for the specific product or service giving rise to the claim.

Nothing in these Terms is intended to limit any rights that cannot legally be limited under applicable law.

Customers agree, to the extent permitted by applicable law, to indemnify and hold harmless Fique Pronto, its owners, employees, contractors, instructors, and representatives from claims, damages, liabilities, costs, and expenses arising out of the customer’s unlawful conduct, misuse of the products or services, violation of these Terms, or infringement of the rights of another person.

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law provisions.

For any dispute that requires a court proceeding, you agree that venue shall be in Wyoming, and you consent to personal jurisdiction there.

To the extent that Maryland consumer protection law applies to a customer located in Maryland and provides rights that cannot be waived by contract, those rights are not affected by this provision.

Fique Pronto encourages customers to contact us first so we can attempt to resolve disputes informally and in good faith. Most issues can usually be resolved through direct communication.

Informal Resolution. Before initiating mediation or arbitration, either party must provide written notice describing the dispute and the requested resolution. The parties agree to attempt to resolve the dispute informally for thirty (30) days.

Mediation. If the dispute is not resolved informally, the parties agree to participate in non-binding mediation before initiating arbitration. The mediator will be selected by mutual agreement.

Binding Arbitration. If mediation does not resolve the dispute, the parties agree that the dispute shall be resolved by binding arbitration rather than litigation, except where applicable law provides a non-waivable right to pursue a claim in court. The parties will mutually agree on the arbitration provider and rules, or, if they cannot agree, either party may request that a court of competent jurisdiction appoint an arbitrator where permitted by law.

Small Claims. Either party may pursue qualifying claims in small claims court where permitted by applicable law.

Consumer Rights. Nothing in this Article limits any statutory rights that cannot legally be waived under applicable law.

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

Failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

Fique Pronto may update these Terms and related policies from time to time.

Unless otherwise required by law, updated Terms become effective when published on our website.

Continued use of our products or services after the effective date constitutes acceptance of the revised Terms.

Questions regarding these Terms or any incorporated policy may be submitted using the contact information provided on the Fique Pronto website.

The following documents form part of these Terms: