Terms of Service

Welcome to Fique Pronto.

These Terms of Service (“Terms”) govern your access to and use of the Fique Pronto website, customer portal, digital products, educational services, consultations, tutoring, and any other products or services we provide.

By accessing or using Fique Pronto, creating an account, or purchasing any product or service, you agree to be bound by these Terms and any policies incorporated by reference.

If you do not agree with these Terms, please do not use our services.

The following documents form part of these Terms and are incorporated by reference:

If a conflict exists between these Terms and a more specific policy, the more specific policy will generally control with respect to that subject matter.

To use Fique Pronto you must:

We may refuse or discontinue services where permitted by applicable law.

Some Fique Pronto educational materials may contain mature language or discuss adult cultural topics. Our products and services are intended for adults age eighteen (18) and older.

Customers are responsible for maintaining accurate account information and safeguarding their login credentials.

You are responsible for activity occurring under your account until unauthorized access is reported to us.

Account sharing is prohibited unless expressly authorized.

Fique Pronto offers educational products and services including, but not limited to:

Descriptions, availability, pricing, and features may change over time.

Orders become effective after successful payment authorization.

Payments are governed by our Payment Policy.

Refunds and cancellations are governed by our Refund & Cancellation Policy.

Fique Pronto provides educational information designed to help customers learn Brazilian Portuguese, better understand Brazilian culture, and prepare for travel.

We do not provide legal, immigration, financial, tax, medical, therapeutic, travel agency, or personal security services.

Our products and services are intended to educate and inform—not to guarantee any particular outcome.

Customers remain solely responsible for their own travel decisions, financial decisions, interactions with third parties, compliance with applicable laws, and personal safety.

All educational materials, products, branding, software, website content, and other intellectual property remain the property of Fique Pronto unless expressly stated otherwise.

Customer rights are governed by the Copyright & Licensing Policy.

Customers agree to:

Fique Pronto strives to provide reliable access to its website, customer portal, and services.

Temporary interruptions may occur because of maintenance, software updates, cloud providers, internet disruptions, cybersecurity events, or circumstances beyond our reasonable control.

Platform interruptions do not automatically entitle customers to refunds.

Where appropriate, we may restore access, extend service availability, restore entitlements, reschedule services, or provide another reasonable remedy.

Fique Pronto reserves the right, in accordance with applicable law, to:

Examples include fraud, abuse, harassment, policy violations, operational limitations, security concerns, or circumstances in which we determine we cannot reasonably provide the requested service.

Fique Pronto provides its website, products, and educational services on an “as available” and, where permitted by law, “as is” basis.

While we strive to provide accurate, high-quality educational content, we cannot guarantee uninterrupted availability, specific educational outcomes, travel outcomes, language proficiency, or other particular results.

Fique Pronto does not guarantee personal safety, travel safety, legal compliance in any jurisdiction, immigration outcomes, visa approval, financial outcomes, or any particular result arising from the use of our educational materials or consultations.

To the fullest extent permitted by applicable law, Fique Pronto’s liability shall be limited to the amount paid by the customer for the specific product or service giving rise to the claim.

To the maximum extent permitted by applicable law, neither Fique Pronto nor the customer shall be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, loss of data, or loss of goodwill, arising from or relating to these Terms or the Services, regardless of the legal theory asserted and even if the possibility of such damages was known or foreseeable.

This exclusion is independent of, and applies separately from, any limitation on the amount of liability or limited remedy stated in these Terms.

Nothing in this section excludes or limits liability for fraud, intentional misconduct, reckless or grossly negligent conduct, personal injury to the extent liability cannot lawfully be limited, or any statutory or consumer remedy that applicable law does not permit the parties to exclude or limit.

Nothing in these Terms is intended to limit any rights that cannot legally be limited under applicable law.

Customers agree, to the extent permitted by applicable law, to indemnify and hold harmless Fique Pronto, its owners, employees, contractors, instructors, and representatives from claims, damages, liabilities, costs, and expenses arising out of the customer’s unlawful conduct, misuse of the products or services, violation of these Terms, or infringement of the rights of another person.

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-laws principles, except to the extent that applicable law requires another jurisdiction’s mandatory consumer protections to apply.

Subject to any non-waivable right a consumer may have to bring a claim in another court or tribunal, the state and federal courts located in Maryland shall have nonexclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

Nothing in this Article limits any consumer right, remedy, jurisdictional protection, or statutory guarantee that applicable law does not permit the parties to waive or restrict.

Fique Pronto is committed to resolving customer concerns fairly and promptly. We encourage customers to contact us before pursuing a formal remedy, and we will make a good-faith effort to address concerns through appropriate measures such as corrections, replacement access, refunds where warranted, or other reasonable solutions.

Informal resolution is voluntary. Nothing in this Article requires a customer to delay or waive the exercise of any non-waivable legal right.

Either party may bring a qualifying claim in small claims court or another court or tribunal with lawful jurisdiction.

After a dispute arises, the parties may mutually agree to mediation, arbitration, or another alternative dispute-resolution process. Neither party is required by these Terms to participate in mediation or arbitration.

Nothing in this Article limits any consumer right or remedy that applicable law does not permit the parties to waive or restrict.

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

Failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

Fique Pronto may update these Terms and related policies from time to time.

Unless otherwise required by law, updated Terms become effective when published on our website.

Continued use of our products or services after the effective date constitutes acceptance of the revised Terms.

Questions regarding these Terms or any incorporated policy may be submitted using the contact information provided on the Fique Pronto website.

The following documents form part of these Terms: